20 November 2025
by wpAdmin
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RT is an acronym with many meanings but, for those who have worked in IT support, it may well bring to mind Request Tracker. This is a well established tool that is widely used for handling support requests. I hadn’t … Continue reading
24 September 2019
by wpAdmin
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Today has been both relatively quiet and absolutely huge. I’m finishing my job with the OxCERT team shortly and, with my last bit of leave to use up, today was my last day in the office. Don’t break anything, wipe … Continue reading
2 January 2019
by wpAdmin
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I’d expected today to be pretty manic at work. After all, all hands were assigned to ‘Alpha shift’ (first port of call for dealing with reported incidents), when we normally take turns for two of us to fulfil that role. … Continue reading
1 October 2018
by wpAdmin
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I’ve survived my first day with OxCERT. Truth be told, I’m still in that wonderful honeymoon phase, where everybody knows that I’m too ignorant of how things work that nobody asks me anything and I can just get on with … Continue reading
27 September 2018
by wpAdmin
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Today was quite a momentous one, marking the end of my time working for NDORMS after almost a decade. I’m a bit greyer, hopefully wiser and definitely more rounded both in girth and character. During my time, I’ve passed through … Continue reading